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Rocky Year Ahead for Tourism? 10 Ideas

This morning I noted a story in the NZ Herald by Owen Hembry saying that although tourist numbers to New Zealand were up 2.5% at 2.6 million people, the average spend from them was less. It’s a comprehensive story and I recommend clicking on the link above as it is of vital importance to the New Zealand tourist industry. It also reflects international conditions given that many markets are suffering severe economic conditions.

There are many positives to this though and the important thing is to focus on how to maximise the opportunity for our industry. The fact is that more people did come to NZ last year and they did spend $5.6 Billion here including airfares. Not to be sneezed at!

The consideration then is whether you are in the accomodation, attraction, hospitality or any other industry looking for tourism income, what are you going to do to get your share of the money. How are you going to get that extra table turn, higher occupancy rates, more throughput of your services. How are you going to increase the average spend at your property? What are you going to do differently?

We would like to help you with that from a location based services perspective an together with our partners there are many things we can do to help. You will find lots of ideas if you read through some of our past blogs, or you can come and talk to us about your unique business and needs. There are many things we can help with, location based mobile applications and games, cartography, Business Analytics (don’t forget domestic tourists and business travelers who are mostly FIT by nature) and that all business people are also consumers.

There are loads of ideas that you will find in our blogs past and future. If you scroll through the blog home page or search the categories you will find many more ideas. Here are 10 blogs which might give you some ideas. We understand your business and please don’t hesitate to talk to us about your specific environment.

We are a wholly New Zealand owned company offering these services for New Zealand AND Australia. We understand the local markets and care about them because our success comes from yours :

  1. Loyalty Cards and Gamification
  2. Socialisation Game Mechanics of Loyalty Cards
  3. GPS Car Navigation for Rugby Tourists
  4. Location and Shopping
  5. Consumers are checking in to retail stores
  6. Retailers are not flocking into LBS
  7. How to get listed on NZ Car Nav systems
  8. Franchise Territory Mapping
  9. Lost In a Box a successful location based marketing campaign
  10. What Tools do you need to build a location application?

January 22, 2012 Posted by | Business Intelligence, Business Tools, car navigation, cartography, location based services, Marketing, new zealand, Rugby World Cup, Uncategorized | , , , , , , , , , , , , | Leave a comment

Adding Game Mechanics and Location To Loyalty Cards

Following on from my last blog Adding Location to Loyalty Cards, an area that I feel is really important is game mechanics. One of the problems with loyalty cards is that they are inherently boring and there are lots of them. We live in a world of constant distraction and we want instant gratification. However that gratification doesn’t have to be a free air ticket or turbo food processor with Ginzu knives. It can be as simple as points or recognition and applications today need to evolve as the public become more tech savvy on their mobiles.

What is game mechanics and how is it relevant? Playing games is part of who we human animals are. Games are a natural part of entertainment and education, whether it is a child doing its first jigsaw puzzle, or the All Blacks heading into a rugby match at that international world competition for a cup. Yes, ultimately no matter how passionate we are about success, Graham Henry and the NZRFU themselves said “It’s just a game.”

Games are immensely popular and computer and mobile  offers massive revenue potential. Gartner predicts that the global video game industry on its own will generate revenues of over US$112 billion by 2015. That doesn’t even take into consideration mobile. Application developers have been all over Facebook, now on Google+ and on devices such as iPhone, iPad and Android and now developers of smart location based games and marketing applications are heading the same way.

Developers are looking to use our interest and passion for playing games to influence the behaviour of consumers and it is working. One obvious area is in the retail, travel, tourism, attraction, hospitality and entertainment industries. Of course as I have outlined in many recent blogs, loyalty is a key aspect that all of these industries are looking for, or in other words, profitable repeat business.

So what aspects should a loyalty application include. A major one is achievements. I’ve talked about reward and that rewards don’t have to be tangible items. A reward can be points such as the points used by Foursquare when you check into a location. They also have badges and mayorships which are either the reward itself or their may be special deals or offers made to those people who come in regularly. The new Tap City game allows you to earn virtual dollars for checking in. One of the great things about group loyalty operations is the ability to cross market, for example using a passport concept where the more locations you check in to, the more rewards you get.

The appointment dynamic is extremely powerful. This is where you want people to do something at either a predetermined time or an ad hoc time. For example a restaurant that is always quiet between 3PM and 5PM on a particular day of the week might offer incentives within the application to get more business at that time of day. The concept I like the most, is pushing deals when you have inventory you want to use in a hurry. An example might be the special of the day in a restaurant where you haven’t sold as much as you catered for. The classic story I often use of a jet boat that is going out in 20 minutes with 5 empty seats. This is a perfect opportunity to push a deal to people who are close by and have opted in to be offered deals. The cost differential between having 4 or 9 passengers is negligible but the fun and entertainment factor of 9 people screaming as the boat does a 360 degree spin is significantly greater for all, including the 4 who paid full price. There is also a potential dynamic of more people seeing them having fun and therefore wanting to have a go themselves. The same could apply to any attraction, like the luges in Auckland and Queenstown.

Queenstown Luge

I can come up with a hundred concepts for different types of locations for cafe’s, restaurants, attractions, theatres, travel, accommodation, entertainment, retail, sport, tourism and so can you.

I will continue this blog next week with more thoughts on game mechanics or gamification that you might like to consider in your location based application. Remember, GeoSmart has all the data and tools you ned to make these ideas possible and whilst we don’t develop these sorts of applications ourselves, we have many partners who are keen to assist you if you want to take advantage of the opportunities now possible because of the large number of people using location aware mobiles. The question is how much extra business would you like?

Maybe you would like to join the discussion and leave a comment of your own to add to the mix?

September 23, 2011 Posted by | Check Ins, foursquare, geosmart, iphone, lbs games, location based services, Mapping Applications, Mobile maps, new zealand, proximity based marketing, Retail, Retail Profit, Rugby, Rugby World Cup, Sales, Uncategorized | , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

2011 Rugby World Cup

The Rugby World Cup in Auckland is just over a year away and GeoSmart is looking forward to the opportunities that come with it. As New Zealand’s premier location-based services (Mapping) company there are many areas that we will be looking at. These include:

  • Cartography. We produce many printed maps. These include map books for Wises and the NZ Automobile Association, as well as several travel atlas products for various organisations such as the New Zealand Motor Caravan Association, which includes locations of Points of Interest of unique interest. We also produce custom maps for many organisations ranging from hotels to regional tourism organisations.
  • Car Navigation. GeoSmart is the provider of map data and Points of Interest for the leading brands including Navman and TomTom. Many people coming from overseas will be able to use our map data to find the venues, accommodation, attractions, parking, bars and much more for the Rugby World Cup, making their trip stress free. We also now offer real time traffic to car navigation which would be great if you are trying to get to a venue close to kick off.
  • Real Time Traffic. We built and manage the new AA Traffic service. This service provides information on traffic incidents that might interfere with people getting to the match on time.  We do this with a number of services including subscription alerts via Email and Text Messaging, which can be found on the AA Traffic website. Traffic is also shown on other AA websites, Roadwatch and AA Maps. Real Time Traffic is also of course available on your car navigation product such as with Navman.
  • AA Maps website. This website is the perfect site for local and overseas travellers. A significant proportion of web traffic to AA’s websites come from overseas and this includes AA Maps. People are guided here with links from affiliated motoring associations around the world as well as people looking for services such as driving directions. This is a great site for people planning their routes, looking for other things to do while they are travelling, where to stay, where to eat and drink and where to have some fun and adventure.
  • Mobile Applications / Location Based Services. We are working with several companies who are developing applications for smartphones such as iPhone and Android. When your mobile knows where it is, it becomes easy to use GeoSmart’s highly accurate data about New Zealand roads and points of interest to add value to people touring New Zealand following the rugby tournament.
  • Web Mapping. Many companies use GeoSmart’s web mapping tools in their custom environments. Examples may be found on our home page. If you are looking to add maps, points of interest and turn by turn directions to your site, we would love to chat with you about how we can help.
  • Carbon Friendly. This has become a very important topic and one that we are committed to supporting. We are able to support concepts such as Eco-Routing, in effect, finding the route that uses the least fuel and carbon waste. Our RAPIDcV has been continuing to drive all of New Zealand at around 15cm accuracy, not only getting an accurate road centreline but also measuring the road’s inclination and even the camber of corners on the road. This highly accurate data allows us to support organisations focused on sustainable eco friendly policies.
  • Multi-modal routing. We have been developing solutions supporting the ability to guide people through various means of transport from foot to motorised. This includes situations where one trip might include different forms of transport. Rugby fans might use a combination. For example, they might drive to a carpark, then use public transport, finally walking from there to the match venue via restaurants and bars. Each transport medium has its own set of rules. For example a person walking, doesn’t need to worry about one-way streets and may be able to take advantage of short cuts through arcades etc, to get to their destination.

Whilst the Rugby World Cup may be over a year away, GeoSmart is working closely with our partners to assist them in achieving their goals, through the use of our data, web services and API’s and other products. If you would like more information, you will find our contact details here.

March 7, 2010 Posted by | AA Maps, car navigation, carbon footprint, cartography, driving, driving directions, geosmart, GIS, gps, iphone, lbs, location based services, map tools, maps, Mobile maps, navman, new zealand, real time traffic, route optimisation, Rugby World Cup, satnav, Sport, tomtom, Traffic | , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Listen to Echoes from Woices – Ideas for the Location Innovation Awards

Have you registered for the Location Innovation Awards? It’s not too late.  The Location Innovati0n Awards don’t close until February 16.

Recently I came across a site that shows potential, but they are not yet using GPS or mobile. Nevertheless, their concept is very good. In simple terms Woices allows you to record comments on the net about places that you have been to, called ‘Echoes’. Using reverse geocoding you can tag the location to  a map so that people can go to a map and see the locations that have ‘Echoes’ and then listen to them.

From a Location Innovation Awards perspective, this would be a great concept to make mobile. Whether it’s through GPS or triangulation, it would be a simple thing to create an application that takes advantage of the mobile knowing it’s position, recording a voice message and a photo and then uplocaing it to a website.

The concept of a social community sharing information is becoming commonplace, but most of these applications are web based. This is fine when you are planning a trip, but could be much better if it was made more mobile.

When I travel overseas and am looking for accomodation or activities, I check them out on Travelocity. The reason I do this is because the public can upload comments. Last year I had a short holiday in jamaica and found this system very helpful. For example the first resort I looked up in Montego Bay looked great on the hotel’s website, but the comments said things like, “If you are single and want to party 24 hours a day, this place was made for you. Don’t bring your kids. ” Using people’s comments I found the perfect resort and it was exactly what the comments said it would be and I was very happy with my selection.

Mobility means you can do much more. For example let’s say you are in Rotorua and looking for somewhere to have a brunch. Using your mobile you could search for cafe’s or restaurants within a kilometer of where you are and listen to the ‘Echoes’ other people had left. For example “great food but it took an hour to get it to the table’.

From a tourism perspective, sharing information that you can access from your phone could be great. I was talking to someone recently who went on a motorhome tour of New Zealand and they told me that some of the best places they stopped for the night weren’t marked on any maps, they found out about them from other motorhomers who told them where to find spots where they could park by the water and enjoy wonderful sunsets. A GPS mobile application could allow you to locate all sorts of interesting places based on the recommendations of others.

Voice messages like this can be in multiple languages and would allow you to enjoy high tech results without requiring you to have computing skills  or sophisticated technology. In addition to info from fellow travellers, this is also a great opportunity for locals to share information with travellers about local history, amenities and attractions and people have already started doing this on Woices.

A concept like this in a mobile environment would fit into several categories of the Location Innovation Awards, including the best Tourism Application and the AA Maps Widgets which could earn you a luxury adventure in a Maui Camper.

December 7, 2008 Posted by | AA Maps, awards, competition, competitions, geosmart, gps, lbs, location innovation awards, maps, new zealand, satnav, social networking, web maps | , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment