Following on from my last blog Adding Location to Loyalty Cards, an area that I feel is really important is game mechanics. One of the problems with loyalty cards is that they are inherently boring and there are lots of them. We live in a world of constant distraction and we want instant gratification. However that gratification doesn’t have to be a free air ticket or turbo food processor with Ginzu knives. It can be as simple as points or recognition and applications today need to evolve as the public become more tech savvy on their mobiles.
What is game mechanics and how is it relevant? Playing games is part of who we human animals are. Games are a natural part of entertainment and education, whether it is a child doing its first jigsaw puzzle, or the All Blacks heading into a rugby match at that international world competition for a cup. Yes, ultimately no matter how passionate we are about success, Graham Henry and the NZRFU themselves said “It’s just a game.”
Games are immensely popular and computer and mobile offers massive revenue potential. Gartner predicts that the global video game industry on its own will generate revenues of over US$112 billion by 2015. That doesn’t even take into consideration mobile. Application developers have been all over Facebook, now on Google+ and on devices such as iPhone, iPad and Android and now developers of smart location based games and marketing applications are heading the same way.
Developers are looking to use our interest and passion for playing games to influence the behaviour of consumers and it is working. One obvious area is in the retail, travel, tourism, attraction, hospitality and entertainment industries. Of course as I have outlined in many recent blogs, loyalty is a key aspect that all of these industries are looking for, or in other words, profitable repeat business.
So what aspects should a loyalty application include. A major one is achievements. I’ve talked about reward and that rewards don’t have to be tangible items. A reward can be points such as the points used by Foursquare when you check into a location. They also have badges and mayorships which are either the reward itself or their may be special deals or offers made to those people who come in regularly. The new Tap City game allows you to earn virtual dollars for checking in. One of the great things about group loyalty operations is the ability to cross market, for example using a passport concept where the more locations you check in to, the more rewards you get.
The appointment dynamic is extremely powerful. This is where you want people to do something at either a predetermined time or an ad hoc time. For example a restaurant that is always quiet between 3PM and 5PM on a particular day of the week might offer incentives within the application to get more business at that time of day. The concept I like the most, is pushing deals when you have inventory you want to use in a hurry. An example might be the special of the day in a restaurant where you haven’t sold as much as you catered for. The classic story I often use of a jet boat that is going out in 20 minutes with 5 empty seats. This is a perfect opportunity to push a deal to people who are close by and have opted in to be offered deals. The cost differential between having 4 or 9 passengers is negligible but the fun and entertainment factor of 9 people screaming as the boat does a 360 degree spin is significantly greater for all, including the 4 who paid full price. There is also a potential dynamic of more people seeing them having fun and therefore wanting to have a go themselves. The same could apply to any attraction, like the luges in Auckland and Queenstown.
I can come up with a hundred concepts for different types of locations for cafe’s, restaurants, attractions, theatres, travel, accommodation, entertainment, retail, sport, tourism and so can you.
I will continue this blog next week with more thoughts on game mechanics or gamification that you might like to consider in your location based application. Remember, GeoSmart has all the data and tools you ned to make these ideas possible and whilst we don’t develop these sorts of applications ourselves, we have many partners who are keen to assist you if you want to take advantage of the opportunities now possible because of the large number of people using location aware mobiles. The question is how much extra business would you like?
Maybe you would like to join the discussion and leave a comment of your own to add to the mix?
How do you combine LBS technology with GPS and mobile phones with a gaming environment that is fun, educational and gives you plenty of exercise? That’s one of the questions we have for Kiwis who enter the GeoSmart Location Innovation Awards.
29 people have entered the awards so far and we know of several more people who are working on projects. A lot of interest has come from universities and we all know that university students love coming up with ideas for fun things to do. The Auckland City Flashmob Group already has 487 members who have signed up through their Facebook page.
In this blog I am going to give you some examples of applications that might gove you ideas on applications to create yourselves. One that I really like as a concept is Navball which comes from Amsterdam. The Netherlands are of course a nation of football fans and it makes a lot of sense to combine their love of the round ball game with GPS and LBS technology to come up with something that is fun, fast, competitive and very Generation Y.
The concept is that you have two teams of 11 players, just like you would in a game of soccer and they compete to kick a virtual ball into a virtual goal. The playground is a set of predefined streets, unknown to the players before they hit the field. The players off course have soccer strips so that they are recognisable from the general public and won’t cause concern for pedestrians as they go about their business.
Each player is equipped with a Nokia N95 which is GPS enabled. The players are shown where the ‘ball’ is and the location of the first ‘goal’. They have to form a line in the shape of an arrow in order to be able to identify the direction the ball will be kicked. The game lasts for 45 minutes and the winner is obviously the team which has achieved the most goals.
The play can be followed on a Google Maps mashup which allows viewers to monitor a scoreboard and see the locations of each of the 22 players as they make their way around the course, which is the streets of Amsterdam.
Here is a promotional video of the game being played in Amsterdam.
Navball is the brainchild of The Saints mobile software, one of many innovative Dutch developers. Another application they have launched which would be great fun for both tourists and locals is Get Lost in Rotterdam. It’s sort of like a treasure hunt, except that it is simply about finding new places and having fun. It is designed such that it could be played in any city in the world.
You send a free txt message to a short code and can then download the application which has 15 consecutive instructions. I watched a video demonstration on the website, which went like this:
1. Get on the tram heading for the city centre and get off at the 5th stop.
2. Take the first Metro (subway) entrance and go one stop.
3. Follow the first dog you see for (x) time and then turn left
4. Catch the first available bus. etc
There are lots of prizes for people who send in photos from their journey and the game will run on many different brands and models of phone that have Java capability.
These games are entertaining, fun, involve adventure and exercise. I don’t know if they allow you to track the people or their trail on a map website like AA Maps, but that would obviously add some more fu, not only to the players but to others.
So there are a couple of cool examples of LBS Games. What do you think you could come up with? You can enter to win prizes with your idea at www.locationinnovation.co.nz. If it’s really good, you could be heading for a free trip to the USA to the Where 2.0 conference in May next year!
- AA Maps
- AA Traffic
- Australia Maps
- Business Analytics
- Business Intelligence
- Business Tools
- car navigation
- Car Sales
- carbon footprint
- channel partner
- Check Ins
- Data Mining
- driving directions
- Fleet Management
- Furniture Delivery
- Garmin Asus
- Indoor Navigation
- lbs games
- location based services
- location innovation awards
- Loyalty Card
- map tools
- Mapping Applications
- Mobile maps
- new zealand
- new zealand maps
- Oil Price
- Print Advertising
- proximity based marketing
- Radio Advertising
- Real Estate
- real time traffic
- Retail Profit
- Return On Delivery
- Reverse Geocoding
- route optimisation
- Rugby World Cup
- sales territory
- Social Media
- social networking
- systems integrator
- territory management
- viral marketing
- Web Map
- web maps